Current Opportunities: Presales Consultant at Wallace Associates Inc

Waltham, MA

The Company

Our client is the world leader in solving critical documentation issues for enterprise-level organizations and governments, enabling them to operate more efficiently and profitably. The company offers a full suite of software, training, and professional services based off their international content standard for creation, management, and deployment of mission-critical content.

The Job

With your background as Technical Writer you will play a key role in supporting our Account Executives. Work with clients to define their documentation pains and needs; scope and design documentation solutions to improve and streamline clients’ content lifecycle.

Work with our National Account Managers to help our clients by offering professional services, training, and technology to – create a content strategy, – create or transform their content to make it easier to find and use, and – manage the distribution of content throughout its lifecycle.

Develop high level proposals:

•Communicate with the delivery team to include correct estimates and assumptions

•Brief the delivery team on won projects

Build a library of topics that can be reused in proposals, also by other people

Develop and write documentation for client projects.

Work with our International presales consultants and product manager to transfer knowledge and share best practices.

Innovate and research products and services according to technology evolution and client’s needs. Contribute to information architecture and content design idea

The Marketing Director’s duties will include:

-Define the needs of our Clients and suggest the most appropriate solution

-Scope documentation and information management projects

-Develop high level proposals

•Communicate with the delivery team to include correct estimates and assumptions

•Brief the delivery team on won projects

•Build a library of topics that can be reused in proposals, also by other people

What It Takes:

The selected candidate will have:

•Be an excellent writer: accurate, clear and consistent

•5+ years’ experience in technical writing, content development, or similar

•Have very good analytical skills to be able to think along with the customer, suggest the best possible solution and make correct and complete estimates

•Have experience working on documentation projects as a writer

•Knowledge of the Information Mapping® method is an asset

•Be a team player, prepared to work in a supporting yet crucial role

•Have experience in scoping projects

•Have a good working knowledge of and/or interest in authoring tools and technology like HTML, CSS, XML and relational databases is an asset

•Experience with DITA, CMS, DMS, authoring tools and content reuse strategies

•Experience in a similar position is an asset

•Be prepared to travel

•Ability to work in a startup culture where processes and deliverables aren’t always predefined

•Demonstrated ability to manage multiple deliverables within tight deadlines

•You bring passion and enthusiasm to your job every day and embrace change

•You thrive in a collaborative environment, are flexible, and enjoy working with others

•You’re self-directed and eager to learn

Why Apply?

Our client is an industry leader who helps enterprise-level organizations and governments operate more efficiently and profitably. Our client offers a challenging opportunity, and an excellent compensation and benefits package in a business casual environment. Our client is an Equal Opportunity Employer M/F/V/D.

Applicants should contact our search firm:

Wallace Associates

[email protected]