CV

CHRISTOPHER'S CV

CHRISTOPHER C. COBLE

Swedish

DOB: 4th of April 1970

PPS#….842L

christopher.coble@hotmail.se

Skype: coble.christopher1

Mobile: +46730766018

SEEKING: The captioned position in the long-term

PROFILE

Extensive travel experience around the world
Seeking long- term employment spanning several years
Extensive working experience in different countries
Accomplished language skills, speaking native Swedish, fluent French as well as English
Excellent communication skills
Outstanding experience in working in the customer service field in busy call centre environments
Good knowledge in technical support field
Customer focused individual
Highly motivated and professional
Good experience in working in team
Very empathetic
Skier extraordinaire

WORK EXPERIENCE

SWEDISH, UK and FRENCH TECHNICAL CUSTOMER SUPPORT at RADIO SYSTEM CORPORATION

Dundalk, Ireland

January 2018 to May 2018

Answering customers queries on products and keeping happy customers
Troubleshooting customers devices and logging queries in a timely fashion
Updating customers accounts in Oracle business system
Placing orders and tracking them in system to update customers

Reason of the change: Fixed term contract and set to alleviate workload temporarily

SWEDISH CUSTOMER AIRLINE PASSENGER SUPPORT

Sveg, Sweden

June 2017 to November 2017

Providing accurate information to passengers queries with a smile
Logging queries in a timely fashion
Assisting customers in finding lost luggage and adding extra luggage to their trip
Checking flight alternatives for the customer in the event of delays

Reason of the change: The company lacked funds, they could not afford

SWEDISH TECHNICAL CUSTOMER SERVICE

Logitech at Teletech in Belfast, United Kingdom

November 2016 to May 2017

Performing technical support via phone and email on Logitech peripherals such as mice, keyboards, gaming products, Harmony remote controls
Placing orders on replacements products in their business system Salesforce
Checking and tracing orders on UPS and Digital River business system
Constantly keeping the customer updated on any delays or new features

Reason of the change: The company was downsizing and moving out

Ski season NIGHT AUDITOR

Hotel les Dromonts- Protel proficiency, Avoriaz, France

December 2015 to February 2016

ANSWER LINE AND ADMINISTRATIVE AGENT

PGi Clonakilty, Ireland,

July 2015 to October 2015

Taking inbound calls and placing the client in the correct conference
Answering the phone calls and emails
Solving the problems quickly
Ensuring accurate communication with customers
Setting up accounts for the clients according to contract regulations

Reason of the change: Relocating to France with better pay and conditions

Ski season NIGHT AUDITOR

Hotel Riksgränsen- Picasso proficiency, Sweden

November 2014 to June 2015

TECHNICAL CUSTOMER SUPPORT

Sellbytel Epson, Spain

July 2014 to November 2014

Acting as the first point of contact for all Swedish speaking clients
Answering the phone calls and emails
Solving the problems quickly
Ensuring accurate communication with customers
Handling warranty issues, wrong print outs, TCP/IP network issues, internal settings, driver and software issues, installation problems and hardware issues.

Reason of the change: Relocating to Sweden with better pay and living conditions

CUSTOMER SUPPORT ADVISOR

Sykes Sony PlayStation, UK

March 2014 to July 2014

Acting as the first point of contact for all Swedish speaking clients
Answering the phone calls and emails
Solving the problems quickly
Ensuring accurate communication with customers

Reason of the change: Market and the industry changed. Relocating to Spain

CUSTOMER SUPPORT

Spartoo.com, France

January 2014 to March 2014

Selling clothes online

Integrating social medis via Admin, Photoshop, Filezilla, X-lite proficiency
Acting as the first point of contact for all Swedish speaking clients
Answering the phone calls and emails
Solving the problems quickly
Ensuring accurate communication with customers

Reason of the change: Position was closed, redundancy

CUSTOMER SUPPORT

Serco, Poland

November 2013 to January 2014

Working with Easy Jet as our client
Acting as the first point of contact for all French speaking clients
Answering the phone calls and emails
Solving the problems quickly, renaming bookings, changing bookings
Ensuring accurate communication with customers

Reason of the change: Better conditions are in France that is why relocating to France

TECHNICAL CUSTOMER SUPPORT [Project Work]

Sitel- Lexmark, Portugal

June 2013 to October 2013

Working as a Technical Support and solving the issues via phone and email
Acting as the first point of contact for all Swedish speaking clients
Answering the phone calls and emails
Solving the problems quickly
Ensuring accurate communication with customers
Handling warranty issues, wrong print outs, TCP/IP network issues, internal settings, driver and software issues, installation problems and hardware issues.

Reason of the change: Fixed term contract

Ski season NIGHT AUDITOR

Hotel Le Portillo, France

November 2012 to April 2013

CUSTOMER SUPPORT

Concentrix- Admin Tool proficiency, UK

September 2012 to November 2012

Acting as the first point of contact for all Swedish speaking clients
Answering the phone calls and emails
Solving the problems quickly
Ensuring accurate communication with customers

CUSTOMER SUPPORT [Fixed Term Contract]

Teleperformance, Greece

May 2012 to September 2012

Acting as the first point of contact for all Swedish speaking clients
Answering the phone calls and emails
Solving the problems quickly
Assisting in account set ups
Ensuring accurate communication with customers

Ski season NIGHT AUDITOR

Hotel Hélios, France

December 2011 to April 2012

ADMINISTRATIVE AGENT CUSTOMER SERVICE [Temporary Job/Project Work]

Texdecor Axapta proficiency, France

May 2011 to November 2011

Checking delivery status
Checking contract status
Verifying guarantee and warranty procedures
Registering small orders

Ski season NIGHT AUDITOR

Hotel Hélios, France

December 2010 to April 2011

NIGHT AUDITOR [Seasonal Job]

Hotel Castel Clara, France

March to October 2010

CUSTOMER SERVICE MULTILINGUAL LOGISTIC COORDINATOR

CPL and Hewlett Packard, Ireland and France

May 2008 to December 2009

Starting the job as a Customer Service Multilingual Logistic Coordinator in Dublin and from January 2009, working with HP in France as a RAC- Agent Hewlett Packard GCCS proficiency
Technical Support for Swedish as well as French clients
Answering the phone calls and emails
Solving the problems quickly
Ensuring accurate communication with customers

Working as a Ski season NIGHT AUDITOR in different countries such as USA, UK, France, Sweden, Switzerland, Australia

June 2000 to April 2008

Working as a Ski Patroller in Vail Beaver Creek, USA and several seasonal jobs as a Bartender, Sales Clerk in different countries such as USA and France 1992 to 2000

EDUCATION

EMT-CERTIFICATION

Denver CO 1993 and Eagle CO 1996, USA

UNIVERSITY DEGREE IN ECONOMICS AND FRENCH LANGUAGE

Linkoping University, Sweden

1990 to 1994

S:T LARS GYMNASIUM

Linkoping, Sweden

Graduated 1990

COLLÈGE CALVIN

Geneva, Switzerland

1987-1988

LANGUAGE SKILLS

Swedish– Native
French-Fluent
English – Fluent
Danish- Fluent
Norwegian- Fluent

TECHNICAL SKILLS

Excellent experience in Microsoft Programmes
Advanced skills in Word, Excel, Windows 7, 10, Linux and Adobe Programs
TCP/ IP network solutions- troubleshooing, printer- hardware and software
ITIL, Salesforce, AD, Oracle, HTML, CSS, PHP