Howard Marans MD - Facts about Patient Satisfaction Surveys

Patient Satisfaction Matters

1. It’s an Industry Standard
Patient satisfaction surveys are a standardized way of reporting about a healthcare experience. Public reporting increases healthcare quality transparency, provides incentives to providers to improve satisfaction, and allows the public to compare healthcare providers based on patients’ experiences. In fact, the Centers for Medicare and Medicaid Services use patient satisfaction as a basis for reimbursing hospitals. They have recently implemented a similar patient satisfaction survey for doctors and group practices.

2. Higher Satisfaction Can Mean Better Health
Studies show that when patients really connect with a doctor when the doctor satisfies both their medical and emotional needs they’re more likely to follow the doctor’s advice and have a successful healthcare outcome. Look for a doctor that patients’ trust, who takes the time to answer their questions, and that patient would recommend to their own families.

3. Know More, Worry Less
Knowing what others have experienced under a doctor’s care can give you a good sense of what you’re likely to experience. You’ll know, for instance, that the doctor takes the time to help you understand your healthcare; that the staff is helpful and friendly; and that you won’t likely sit forever in the waiting room. The more you know what to expect, the less you’ll worry, and the more you can focus on preparing for that critical first appointment.

4. The Survey Rates Eight Facets of Care
Health grades patient satisfaction survey rates eight areas of care, from the doctor’s communication style to the friendliness of the office staff. Patients also answer the key question, “Would you recommend this doctor to family and friends?” To ensure accuracy, we accept surveys only from patients or family members of patients, and require contact information for verification.