Pro Axia Consulting: Global Support Services

Be One Solutions’ Global Support Center offers the highest service quality for your company’s SAP Business One solution. We provide ongoing, accessible and up-to-date service to ensure optimal performance of SAP Business One and its related Add-ons.

Strategically positioned for follow-the-sun support, anywhere in the world, our support teams utilize a broad spectrum of expertise and knowledge of local requirements and localized software.

Our global services team works together to ensure you receive coordinated post go-live support, development and enhancements for your worldwide operations. These services may include:

• Support, maintenance and improvement of your business processes on SAP Business One application and its Add-ons

• Development, design and support of SAP Add-Ons and Partners’ Add-Ons

• Interfaces’ monitoring & maintaining on various SAP and non-SAP platforms

• Support of customer business processes and help in deploying new features requests

• Optimization of implemented structures, applications and processes

• Development and implementation of new functions, reports and layouts

• Applications upgrade support

• Training for expert key users and new users

For maximum control and full transparency of customers open cases and budget, we provide:

• Monthly support review calls management

• Monthly activity reports, dashboards and support budget analysis

• Support cases visibility for each customer on our customer’s portal