Telstra outage

What happened?
On October 19, 2023, Telstra, Australia's largest telecommunications company, experienced a major network outage that affected millions of customers. The outage began around 11:30 AM and lasted for several hours, disrupting phone, internet, and other services.
What caused the outage?
The exact cause of the outage is still under investigation, but Telstra has said that it was caused by a "technical fault" in its network. This could have been caused by a number of factors, such as a hardware failure, a software glitch, or a cyberattack.
How did the outage affect customers?
The outage had a widespread impact on customers, affecting both residential and business users. Many people were unable to make or receive calls, send or receive text messages, or access the internet. The outage also caused problems for businesses that rely on Telstra's services, such as banks and retail stores.
What is Telstra doing to fix the outage?
Telstra has said that it is working to restore services as quickly as possible. The company has deployed technicians to affected areas and is working to identify and fix the cause of the outage.
What can customers do?
Customers who are experiencing problems with their Telstra services can call the company's customer service line or visit the company's website for updates. Customers can also check the status of their services online.
Update:

As of 5:00 PM, Telstra has restored services to most customers. However, some customers may still be experiencing problems. Telstra is continuing to work to restore services to all customers as quickly as possible.

Personal experience:
I was one of the many Telstra customers who was affected by the outage. I was unable to make or receive calls, send or receive text messages, or access the internet for several hours. This was very frustrating, as I rely on my phone and internet for work and personal use. I was also worried about my family, as I was unable to contact them.

I am grateful that Telstra was able to restore services relatively quickly. However, I hope that the company will take steps to prevent a similar outage from happening again.