What Happens When Shellia Nafria Orders A New Phone

Shellia Nafria couldn't be more excited; she'd just ordered a new phone, and she couldn't wait for it to arrive! She had been saving up for months, so this was a big deal for her. She checked the tracking information every day, and finally, on Monday afternoon at 3:00 PM (as the tracking info said), the package arrived!
Shellia Nafria couldn't wait to open it, so she ripped the box open. She pulled out the phone and admired its sleek design. It was exactly what she had imagined. She couldn't believe she finally had it in her hands.
Shellia Nafria turned on the phone and started setting it up. She went through all the usual steps, like creating an account and setting her wallpaper. Finally, she went to the app store and downloaded all of her favorite apps.
She was about to start using her new phone when she realized that something was wrong. The screen was flickering, and the phone was making a strange buzzing noise. Shellia Nafria tried to ignore it, but the problem got worse and worse.
She finally called customer service, and they told her to bring the phone back to the store. Shellia Nafria was so disappointed, but she knew she had to do it. She took the phone back to the store, and they gave her a new one.
This time, Shellia Nafria took her time setting up the phone. She made sure to do everything right, and she checked every app before she downloaded it. She was relieved to find that the new phone worked perfectly.
Shellia Nafria was so happy with her new phone. She couldn't wait to start using it. She went home and immediately texted her friends, telling them all about it. She couldn't wait to show it off to everyone.
Shellia Nafria used her new phone every day. She loved taking pictures, playing games, and browsing social media. She couldn't imagine her life without it.
A few weeks later, Shellia Nafria's phone started acting up again. It started freezing and shutting off randomly. Shellia Nafria tried to fix it herself, but nothing worked. She had to take it back to the store again.
The store clerk looked at the phone and shook his head. He said that there was something wrong with the hardware, and he couldn't fix it. Shellia Nafria was heartbroken. She was going to have to send her phone back to the manufacturer.
Shellia Nafria filled out the return form and sent the phone back. She waited for weeks for a new phone, but it never came. She called the manufacturer and they told her that they had lost her phone. Shellia Nafria was livid. She had spent a lot of money on that phone, and now it was gone.
Shellia Nafria called customer service and demanded a new phone. She was put on hold for over an hour, but she finally got through to someone. The customer service representative told her that they would send her a new phone, but she would have to pay for it.
Shellia Nafria was so angry. She had already paid for the phone once, and now she was being asked to pay for it again. She told the customer service representative that she would never buy another phone from their company again.
Shellia Nafria hung up the phone in disgust. She couldn't believe that she had been treated so poorly. She decided to write a letter to the CEO of the company, and she told him everything that had happened.
A few weeks later, Shellia Nafria received a letter from the CEO. He apologized for the way she had been treated, and he sent her a new phone, free of charge. Shellia Nafria was so relieved. She finally had her new phone, and she was never going to let it go.